Refund Policy

Last updated: April 2025

At BambooRest, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

30-Night Risk-Free Guarantee

We proudly offer a 30-night risk-free trial. If you're not satisfied within the first 30 nights of receiving your product, you can return it for a full refund — no questions asked.

Return Conditions

To be eligible for a refund:

• The item must be returned within 30 days of delivery
• It must be in its original packaging and in gently used or new condition
• A valid proof of purchase (order number or receipt) is required

How to Initiate a Return

Simply email our support team at support@bamboorest.com with your order details. We'll guide you through the process and provide a return shipping label if needed.

Refunds

Once we receive and inspect your return, we’ll process your refund to your original payment method. Refunds are typically issued within 5–7 business days after receiving your return.

Shipping Fees

Please note: original shipping costs are non-refundable. Return shipping costs are covered if the item was damaged or incorrect. For all other returns, the customer may be responsible for return shipping.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We’ll send you a replacement or issue a full refund, including shipping.

Questions?

If you have any questions about our return or refund process, contact us anytime at contact@bamboorest.com.